Education
In the current knowledge-based economy, it has become increasingly important to have a highly skilled workforce. The insurance industry is no exception as companies continue to explore ways to optimize their valuable human assets.
The claims team is the strategic front line workforce empowered to facilitate the claims expenditure. Expertise, experience and knowledge retention are key success factors within that claims team. InHealth’s Claims Intelligence Solution brings the experience and knowledge retention forward to accelerate the learning for your claims teams to gain the expertise to impact the overall quality of the claim.
InHealth’s Claims Intelligence Education Strategies:
- Transfer the ability to interpret, understand and manage the medical and disability rehabilitation process
- Provide the knowledge and skills required to navigate SABS regulations.
- Improve your claims team’s negotiation skills;
InHealth’s Claims Intelligence Education Strategy includes certification, evaluation and a skill based matrix providing educational support necessary to accelerate the learning objectives. InHealth minimizes training time by providing options for both group classroom sessions and onsite education.
| Classroom-based Education |
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Course
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Description
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Managing Assessment Requests
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Full-day management workshop on management and validation strategies on OCF-22 assessment requests.
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Effective Negotiation & Approval of Treatment Plans
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Interpret, understand and manage treatment plan and assessment approvals.
Introductory and advanced level. Each session consists of five 1.5 hour classes conducted over a five week period.
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Ancillary & Specialized Assessment
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Half-day workshop focused on impairment validation strategies for determining usage and assignment of specialized assessments.
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Understanding SABS Regulations
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Full-day management workshop on understanding the impact of SABS Regulations on claim management.
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Understanding Catastrophic Injuries
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Three two-hour sessions on how to understand, interpret, and manage catastrophic impairment claims and ensure appropriate client care is given.
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OnSite Education
InHealth provides on the job education with onsite support to ensure that the learning objectives are met while working in a real time environment. This practical, hands on approach maximizes knowledge transfer and enables organizations to set performance specific goals for education programs.
One customer that had three new adjusters participate in InHealth’s onsite education strategy experienced a savings of 56% on approval values for OCF 18, 22 and 23 forms over a 90 day period. Not only did the customer reduce the loss costs, but the adjusters met their learning objectives which were to improve the medical/disability case management and to focus on the timing of the TP determination system thereby, further controlling expense costs.
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